Happy customers – successful business
The most gloomy everyday life can brighten up a warm smile and a kind gesture. When working with clients, courtesy is always an integral part of quality service. Do you recognize the importance of correct business etiquette when dealing with customers?
The trust that arises between the consumer and the company is not only the basis for successful business transactions, but also a good advancement of healthy relations between the client and your business. Your customers need to feel that they have been given the proper amount of time and attention from your company.
Always a big impact has a first impression. For the entrepreneur, the first step to ensuring the quality of customer service is to provide the same quality services for their own employees. Do you treat your secretaries with the same courtesy, as well as the client who came to conclude a contract for a tidy sum? Do you start the day with a friendly “hello” to your colleagues? And are you ready to listen to your subordinates when they need it? The kindness that you show in the team will triple and very quickly filter to the level of customer relations.
Be an example
Employees very often take their cue from their management. Make sure your managers monitor how they treat their subordinates. Often it is the “low-level” staff that is the face of the company, an indicator for the client. And the positive, coming from the leadership, they will bring in communication with consumers.
Provide a warm welcome
When a client approached your company, try to give a friendly welcome and contact him by name. The buyer will appreciate your attitude and will judge your company accordingly. A warm welcome will ensure interest in your business and obviously incline the client to deal with your company.
You can express your appreciation to your customers through the distribution of postcards for holidays and birthdays, personal discounts and so on. This will make your buyer feel special and reduce the likelihood that the transaction may not take place, by 75 percent.
Presumption of innocence
At a certain stage of your business, complaints from customers are possible, whether personal or online. Make sure that you calmly respond to even the most vehement statements. Give your employees instructions on what to say and how to act in such situations. Your responses to complaints should be consistent and timely. After all, then outsiders will be able to appreciate the attempts of your company to resolve the conflict in a peaceful way, even with the most unhappy customer. And this is sure to play into your favor.
Arrange surveys for your clients and colleagues about your company, in their opinion: does it cope with the tasks set. To be honest, make an effort to solve problems or complete sentences. Maintaining a happy atmosphere among customers and employees is a key factor in a successful business. Feedback does most of the work and saves you time to think about what can and should be changed.